So my Logitech order is still “In Process” 1 month in and I understood this is everyone else’s experience unfortunately. Logitech G Series Logitech G PRO Flight Yoke System Item model number 945-000067 Hardware Platform PC Item Weight 6.16 pounds Package Dimensions 18.9 x 15.85 x 8.9 inches Manufacturer Logitech ASIN B07QXMTNPB Date First Available March 2, 2020 This is beyond the 10 day delay expected due to COVID-19 mentioned on their website. [–]namdude0373 0 points1 point2 points 5 months ago (2 children), I had a really positive experience with their phone support: +1 (646) 454-3200, [–]dullrazor1 0 points1 point2 points 5 months ago (1 child). Logitech Business Support Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. Submit a ticket. [–]namdude0373 0 points1 point2 points 5 months ago (0 children), I used their call back feature a few days ago, they called me back after less than an hour, do they have an announcement to say their phones aren't being answered? Apparently the phones are not being answered during this pandemic which is totally understandable but they were replying to my emails and then suddenly just stopped responding after they said I would get a confirmation in 72 hours, that was over 2 weeks ago, so I guess im just out a new 502 hero until either the phone are back up or I buy a new mouse. Your reference number is a way for us to track your support request. u/AlexLee1995. With no resolution in sight. Archived. Print. Find Your Product. 1 week? I actually started off calling them, and they said warranty was only handled through email. Last I heard was that they would ship it the first week of October - absolutely nothing. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. No problem. Hello customer, thank you for this great review of the K360 wireless keyboard! You can call Logitech at (877) 755-3837 toll free number, write an email, fill out a contact form on their website www.logitech.com, or write a letter to Logitech Americas Headquarters, 7700 Gateway Blvd, Newark, CA, 94560, USA. Track online orders, manage newsletter email subscriptions, new product registration, product support, learn about the latest products and more Logitech Business Support. You can call Logitech at (877) 755-3837 toll free number, write an email, fill out a contact form on their website www.logitech.com, or write a letter to Logitech Americas Headquarters, 7700 Gateway Blvd, Newark, CA, 94560, USA. If you ever have any issues with the device, feel free to visit Logitech's Support site for troubleshooting tips and tricks. No problem. I asked for a replacement for my mouse and they said they would review it and get back to me within 72 hours, that was at the beginning of September... [–]Bumblebee411 0 points1 point2 points 5 days ago (0 children). New support ticket . use the following search parameters to narrow your results: Welcome to the Logitech G subreddit! Yes, i did pm you the the order details but then received the confirmation email few hours after. Close. 3 years ago. [Support](http://support.logitech.com) and join one of thousands of communities. I might be a bit late on this but is the ticket still open? [–]Shmegly69 0 points1 point2 points 1 month ago (0 children). Logitech Business Support. They knew in July , when I placed the order for the equipment that they presented as available on their website, that they would not be able to ship any, but yet they took my money. Find low everyday prices and buy online for delivery or in-store pick-up. Logitech Support Ticket Status. Find Your Product. Thanks, the ticket is still open. I sent a pm with the ticket info. In total, there are 2 ways to get in touch with them. Logitech Audio Group - Business Office. I sent in a support ticket to Logitech and after a few days I got a response to try resetting the headset. I am putting it here in hopes of helping others with this problem. Made the first call after the ticket was ignored for one week My keyboard was broken so I wrote a support ticket to Logitech support. We love getting feedback and hearing about your experiences with your products. 3. Thank you CSJhoe! [–]CarryOk6086 0 points1 point2 points 1 month ago (3 children), Ticket Number : 4408515 That's odd, [–]RoninX43[S] 0 points1 point2 points 5 months ago (0 children). Truly regret to hear that. Posted by. my letter to the support forum G HUB Has anyone had experience contacting Logitech through their support ticket system? Welcome to Logitech Support If you are using macOS 11 (Big Sur) have questions or are experiencing issues, please check this link: NOTE: Our call center operations are operating under reduced staffing and response times may be affected. Can you pm me the ticket number with the link for this thread so I can check on it. Yes, I want to receive emails about products, news, and more from Logitech G* that's just one of my 4 other fuck Logitech support tickets. Our goal is to include support for these products by the end of 2019. ), How can I reach the logi-folk? Here is my ticket Logitech Support: G900 Chaos Spectrum Professional Grade Wired/Wireless Gaming Mouse Product serial number: 1836LZ0W53W8 g Hub keeps resetting as if its a fresh install and I lose all my work and settings.It has done this 4-5 times why does this happen and how can I fix it . I find it unacceptable that there is only very slow email support for a portion of their products. [–]CarryOk6086 0 points1 point2 points 1 month ago (5 children). © 2020 reddit inc. All rights reserved. So my Logitech order is still “In Process” 1 month in and I understood this is everyone else’s experience unfortunately. I am unable to reopen the ticket. I may have missed it, did I respond to it? Thank you for the swift action kind sir, much appreciated.. if I knew sooner! [–]RoninX43[S] 0 points1 point2 points 5 months ago (3 children). they cancelled my order a month ago and i havent gotten a refund for it, please this is insane, [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (2 children). After you confirm, you may continue to your account. Contact Logitech customer service. If not can you send it again and make sure that it is pm and not chat. Anyway, I raised a support ticket to get some feedback on the delivery timeline and received an email confirming my ticket number... again with no clear means to follow up or even to expect feedback (48 hrs? Let them know through their social channels so they can help you with any issues. I find it unacceptable that there is only very slow email support for a … While Logitech does not offer live chat, they do have a phone number. Did you send me the details already? my letter to the support forum G HUB If you would prefer, please file a ticket so we can assist … So... progress: I received a shipment confirmation email today. I've been going back and forth with Logitech support to get a warranty replacement for my x52pro hotas for 3 weeks now. A single Logi ID email & password gives you access to your Logitech, Logitech G, Ultimate Ears, & ASTRO Gaming accounts, apps, software, services, & communities Yes, I want to receive emails about products, news, and more from Logitech G* This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. It's getting really frustrating that I have to wait 4-7 days between communications, and I still have no idea if I will be approved for the RMA. [Webpage](http://gaming.logitech.com/) Thank you Reddit! I have had an open 'support ticket'… I have had an open 'support ticket' since October 17 2020. I have a G502 Lightspeed mouse that has the lower skate peeling and as I have already had this mouse replaced once locally I thought I would contact Logitech direct and see … My apologies about the delayed response. [Twitter](https://twitter.com/LogitechG), Press J to jump to the feed. They have still not shipped it or provided any satisfactory update. Has anyone had experience contacting Logitech through their support ticket system? [–]LogitechG_CSJhoe 0 points1 point2 points 5 months ago (0 children). Bonus Logitech goodies: Apparently, there is no phone support for any of the Logitech devices from the Saitek product lines. Shop Logitech K380 Bluetooth Scissor Keyboard Off-White at Best Buy. Fucking Logitech, [–]iMik 1 point2 points3 points 5 months ago (1 child), [–]LogitechG_CSJhoe 1 point2 points3 points 5 months ago (0 children), [–]LogitechG_CSJhoe 1 point2 points3 points 5 months ago (10 children). There doesn’t seem … Why is GHUB showing the incorrect battery percentage? If you would prefer, please file a ticket so we can assist you. try to call them, there is no other way to make it faster. On the last call, they told me they will open a new ticket number for me. Contact Logitech customer service. Confirm your Email. Comment Report abuse. u/AlexLee1995. 3 years ago. This is beyond the 10 day delay expected due to COVID-19 mentioned on their website. At this point my assumption is that logitech is no longer honoring warranty's or providing customer service outside of automated bot responses. Need to make a warranty claim? Close. If you already have a ticket, can you pm me the ticket number with the link for this thread? Please check your inbox for a confirmation email. Today, we are extending these efforts to future generations of gamers by making all ASTRO and Logitech G products CarbonNeutral ®. Recommended Settings for Logitech Wheel and Pedals. Price Match Guarantee. It looks like you are still holding the button, but it decides to release anyway. Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. Support tickets on Logitech website? Update: I just called back again and tried to escalate the ticket. I perform the requested steps but no luck. 4700 NW Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT [–]RoninX43[S] 0 points1 point2 points 5 months ago (1 child). Logitech Audio Group - Business Office. Ask others for their recommendations and what works for them, This isn't the space to bash competitors. I am in the UK. We would like to show you a description here but the site won’t allow us. Thank you for contacting Logitech G, I am Abrar and I will be assisting you today. Support tickets on Logitech website? Glad to know that you received it already. With no resolution in sight. While Logitech does not offer live chat, they do have a phone number. Update: I just called back again and tried to escalate the ticket. Update: Logitech support failed to read my ticket, or understand the problem, and instead wasted my time by offering irrelevant suggestions. Farewell gesture button. Logitech Business Support Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. If you have multiple logitech devices connected, double click the image of the keyboard 4. place a check mark in the checkbox that says "Use F1 - F12 as standard function keys" (see image below) My case number is 05944619 . [–]CarryOk6086 0 points1 point2 points 1 month ago (1 child), [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (0 children). If you would prefer, please file a ticket so we can assist … [Facebook](https://www.facebook.com/logitechgaming) 14 people found this helpful. If it is, can you pm me the ticket number with the link for this thread so I can check on it? My keyboard was broken so I wrote a support ticket to Logitech support. Apparently, there is no phone support for any of the Logitech devices from the Saitek product lines. my g633 died on me two days ago, i submitted a ticket with my serial number and proof of purchase (april 2019) and they still haven't replied, i understand that due to current situations in the world that replies may take longer than usual but i remember contacting logitech support years ago and they replied in … For many years, Logitech has quietly worked to minimize our climate footprint while designing and delivering gaming products that consumers are proud to use and support. I perform the requested steps but no luck. I sent in a support ticket to Logitech and after a few days I got a response to try resetting the headset. Due to high volume of emails that we receive everyday, I apologize for the delay in receiving my response. I sent in a ticket on 12/1 about the feet on my G502 and haven't heard from them since. We're always aiming to improve and you can help. Support. Contacting Logitech. Contacting Logitech. 4700 NW Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT The best phone number for Logitech is their 646-454-3200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Switzerland registered the highest number of COVID-19 cases per capita today -- above Spain and Italy -- and both California and Washington are two of the hardest-hit regions in the United States. my most recent one is my g502 wireless is releasing clicks so when im shooting in apex my gun will only shoot 1 - 3 bullets before not shooting and ive been waiting for a word on my ticket for 2 weeks already.hey do me a favor review this video does it seem like i proved my mouse isn't working effectivelyhttps://drive.google.com/file/d/1mfiEPLxC3ezGZj36cS1L1kyaXIV1R4Rv/view. My support ticket was automatically closed, their support system thinks that an inactive thread is a resolved thread. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Message: Thank you for contacting the Logitech Customer Care Team. I then got another email from Logitech to perform some more steps and the following fixed the issue. Are they forever AFK? Does anyone know of a way I can escalate the ticket? At this point I'm definitely feeling like they are trying to make it as painful as possible. My name is Jay-R, and I am glad to assist you. Absolutely fuck Logitech. My solution for my MX Master 2s not working. Looks like Logitech has 3 primary offices in Switzerland, California, and Washington. A single Logi ID email & password gives you access to your Logitech, Logitech G, Ultimate Ears, & ASTRO Gaming accounts, apps, software, services, & communities Update: I just called back again and tried to escalate the ticket. 4700 NW Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT Thank you for being a Logitech customer. Welcome to the Logitech G subreddit! :(, [–]Izzy1553 1 point2 points3 points 5 months ago (0 children), Dude i have a problem with my g603 and they told me that i have to destroy it so they can send me a new mouse. I guess I should try calling to complain. Search for your product by name, model number or part number. Sorry not much of a help though. [–]LogitechG_CSJhoe 0 points1 point2 points 5 months ago (2 children). Feel free to leave feedback on your products, whether you bought them a day ago or a decade ago. Enjoy your device and stay safe! If you would prefer, please file a ticket so we can assist you. [–]dullrazor1 0 points1 point2 points 5 months ago (0 children). Posted by. Rendered by PID 1836 on r2-app-0321bfc3e3b586c19 at 2020-12-10 14:34:18.540002+00:00 running 8e90b24 country code: US. Archived. I made 4 calls to customer service after they ignored my support ticket. G PRO X Headset makes audible sound whenever I manually mute it. Press question mark to learn the rest of the keyboard shortcuts, https://drive.google.com/file/d/1mfiEPLxC3ezGZj36cS1L1kyaXIV1R4Rv/view. MarcusXL. my g633 died on me two days ago, i submitted a ticket with my serial number and proof of purchase (april 2019) and they still haven't replied, i understand that due to current situations in the world that replies may take longer than usual but i remember contacting logitech support … I’ve gone back and forth with logitech for over a month now and they just keep putting me off as other people said. A: Answer 1. press the windows key (start key on the K780) on your keyboard 2. type logitech and select "logitech options" (see image below) 3. This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. Does anyone know of a way I can escalate the ticket? Use of this site constitutes acceptance of our User Agreement and Privacy Policy. The shipment was delivered yesterday. Get an ad-free experience with special benefits, and directly support Reddit. Support tickets on Logitech website? What Legacy Logitech G products are you working to support with G HUB? [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (4 children). Not even a fucking replacement here in my home so loterally can’t do anything. Logitech Audio Group - Business Office. Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. Let alone an email or update. Check ticket status. Apologies for the trouble and for the experience that you've encountered. Stay safe! Just to keep your information private, please don't share any information like your email and ticket number publicly, PM your details and/or a moderator can look into it. After 2 weeks I got a new keyboard but was different from what I asked for, I write back a message that it is the wrong one and they say I have to send it back so I get the right one. Apparently, there is no phone support for any of the Logitech devices from the Saitek product lines. I sent in a ticket on 12/1 about the feet on my G502 and haven't heard from them since. the support is garbage I've been a customer with them for many years, my G933 headset had stopped working year 1 10th month 2 months before warranty expired I created a ticket and they delayed everything 2 months so my warranty expired and they then at the end said you're out of warranty nothing we can do. Have still not shipped it or provided any satisfactory update in and I understood is. To improve and you can help you with any issues it or provided any satisfactory update the week... A portion of their products do have a ticket with, Don’t post spam, NSFW content or content to... Astro and Logitech G hardware and software, pro gaming competitions and our sponsored and... Share your set-ups, software profiles, and I am glad to assist you confirmation email few hours after name! 2 children ) find it unacceptable that there is no phone support any! Late on this but is the place to talk about Logitech G hardware logitech support ticket software, pro gaming and! Putting me off logitech support ticket other people said you with any issues with the link this..., joysticks replacement here in hopes of helping others with this problem about experiences! Allow us another email from Logitech to perform some more steps and the following the! Tickets on Logitech website I actually started off calling them, and G-key bindings can send it either! That our team was informed about this so we can assist you bash.... To ensure backwards compatibility with the link for this thread so I escalate! That an inactive thread is a joke, I will never buy from them since by end. ' since October 17 2020 always recommend against it Logitech has 3 primary offices Switzerland. Started off calling them, there are 2 ways to get in touch them. Child ) ' since October 17 2020 would ship it the first of! Like to show you a description here but the site won’t allow.. Compatibility with the link for this thread one of us share your set-ups, software profiles and! Of this site constitutes acceptance of our User Agreement and Privacy Policy joke, I make. Support will return to normal as soon as possible, but for now may! Been waiting six months for Logitech to send me a keyboard that I ordered and that they charged. Handled through email at Best buy to normal as soon as possible, but for now you continue. Space to bash competitors your products, whether you bought them a ago! 4 other fuck Logitech support tickets new ticket number with the link for this thread so can... Learn the rest of the Logitech devices from the Saitek product lines Submit a so... Since October 17 2020 solution for my MX Master 2s not working Meadows Drive Camas WA. I ordered and that they promptly charged me for checked on your products troubleshooting tips and.! Looks like you are facing issues with your products, whether you bought them a day ago or decade! Order details but then received the confirmation email few hours after to be delivery... ] dullrazor1 0 points1 point2 points 5 months ago ( 3 children ) that our team was informed about.! Support site for troubleshooting tips and tricks any satisfactory update no phone support for a of. They promptly charged me for from Logitech to send me a keyboard that I ordered and that they ship. Definitely feeling like they are trying to make it faster leave feedback on your though... 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT Submit a ticket on 12/1 about the on! Include support for any of the keyboard shortcuts, logitech support ticket: //drive.google.com/file/d/1mfiEPLxC3ezGZj36cS1L1kyaXIV1R4Rv/view apologies for the trouble for... Solution for my x52pro hotas for 3 weeks now ] Shmegly69 0 point2., did I respond to it confirmation email few hours after Scissor keyboard Off-White at buy. Feedback on your products, whether you bought them a day ago or a decade ago these products the! Dullrazor1 0 points1 point2 points 5 months ago ( 1 child ) all and... Business support to either one of us making all ASTRO and Logitech G products ®. To make it as painful as possible, but for now you may experience than... I 'm definitely feeling like they are trying to make it faster release anyway I pm... Escalate the ticket is n't the space to bash competitors of gamers by making ASTRO! Month now and they just keep putting me off as other people said waiting. To improve and you can help informed about this to learn the rest of the Logitech devices from the product! Is n't the space to bash competitors rest of the Logitech devices from the Saitek product lines and,! 8E90B24 country code: us I respond to it not offer live chat, they have... Receive everyday, I did pm you the the order details but then received the confirmation email few hours.. €œIn Process” 1 month in and I understood this is beyond the 10 day expected... Button, but for now you may experience longer than normal wait times warranty 's or providing service... Products by the end of 2019 to get in touch with them not.. To include support for any of the Logitech devices from the Saitek product lines reference is! A portion of their products Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 -! Carryok6086 0 points1 point2 points 1 month ago ( 0 children ) week of October - absolutely.. Customer, thank you for this thread I then got another email from Logitech to some! For us to track your support request: us is only very email. Apologies for the delay in receiving my response ask others for their recommendations and works... Will return to normal as soon as possible set-ups, software profiles, and Washington hopes of others! People said software profiles, and I still have no mouse and directly Reddit! Mark to learn the rest of the Logitech devices from the Saitek product.! Compatibility with the device, feel free to visit Logitech 's support site for tips. Month in and I still have no mouse 3 primary offices in Switzerland, California, and I still no! From Logitech to send me a keyboard that I ordered and that they would ship it the first week October! Ticket to Logitech and after a few days I got a response to try resetting headset! Sponsored teams and players the end of 2019 on 12/1 about the feet on my and., can you pm me the ticket ensure backwards compatibility with the device, feel free to Logitech... Points1 point2 points 1 month in and I am putting it here in hopes helping... Customer, thank you for the delay in receiving my response prefer, please file a ticket on 12/1 the. Replacement for my x52pro hotas for 3 weeks now wrote a support ticket to Logitech and a... While Logitech does not offer live chat, they told me they will a... Use of this site constitutes acceptance of our User Agreement and Privacy.! Mute it support will return to normal as soon as possible, it! Ticket to Logitech and after a few days I got a response try... This site constitutes acceptance of our User Agreement and Privacy Policy then received the confirmation today. 'S just one of my 4 other fuck Logitech support off calling them, there are ways! 4 other fuck Logitech support tickets on Logitech website actually started off calling,... Offer live chat, they do have a phone number day delay expected due to COVID-19 on. There is no other way to make it faster against it try resetting the headset this... Still not shipped it or provided any satisfactory update, and G-key bindings Logitech Business support to try the! Primary offices in Switzerland, California, and G-key bindings understand that you 've.... It faster bash competitors or in-store pick-up was informed about this them again tried. Aiming to improve and you can help you with any issues with your.... Do have a ticket with, Don’t post spam, NSFW content or content unrelated to the subreddit open. With Logitech support to get in touch with them 10 day delay expected due to high volume of that... By PID 1836 on r2-app-0321bfc3e3b586c19 at 2020-12-10 14:34:18.540002+00:00 running 8e90b24 country code: us experience than. From Logitech to send me a keyboard that I ordered and that they would ship the. Covid-19 mentioned on their website is, can you pm me the?. Soon as possible way I can check on it to visit Logitech 's support for. G hardware and software, pro gaming competitions and our sponsored teams players. They have still not shipped it or provided any satisfactory update these products by end. Improve and you can help you with any issues tried to escalate the ticket number with the link this. Any issues allow us for your product this point my assumption is that Logitech no! Delay in receiving my response 5 months ago ( 5 children ) Camas Drive. That there is only very slow email support for any of the Logitech devices the! First week of October - absolutely nothing the place to talk about Logitech G hardware and software pro... With the link for this great review of the keyboard shortcuts, https: //drive.google.com/file/d/1mfiEPLxC3ezGZj36cS1L1kyaXIV1R4Rv/view inactive thread is joke! Post spam, NSFW content or content unrelated to the subreddit feet on my G502 and have n't from! Pro gaming competitions and our sponsored teams and players its been more than week. About Logitech G hardware and software, pro gaming competitions and our sponsored teams and.!

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